Refund Policy
You may request a refund of any amounts charged by contacting customer service at support@holoshealth.com. If for any reason you are not completely satisfied with any Holos Health products, purchased directly from Holos Health via our website, you may request a refund
on your first order within 60 days from the date of purchase for a full refund or exchange. After the first order, orders may only be refunded if the product is the most recent order and is returned within 60 days from the date of purchase for a full refund and exchange and the contents remain in unopened/unused condition. If the tamper-proof seal has been removed or damaged in any way on subsequent returns, we can no longer accept returns.
Only the value of the product will be refunded. Refunds and exchanges will be made to the credit card with which the product was purchased. You will need the following to make your request for refund:
- Proof of Purchase
- Empty product containers must be returned (First order)
- Unopened/seal intact containers must be returned (After first order but only for most recent purchase)
Your refund includes only the cost of the product. It does not include the costs of shipping (taxes, duties/import fees, etc.) from Holos Health’s facilities in the United States to your domestic or foreign shipping address or the return shipping charges back to Holos Health facilities in the United States.
Returns Policy
Before any product is returned to Holos Health, you must contact customer support via the Help section in your online account or via email at support@holoshealth.com to obtain a Return Merchandise Authorization (“RMA”) number. Any package received without this information on the outside of the box may be refused and may result in a refund not issuing.
Monthly Subscribe and Save Cancellation
Please email support to cancel or modify your Subscribe and Save at any time at support@holoshealth.com, without penalty. You can also modify or cancel your order at any time via the Help section in your online account. By selecting the “Subscribe and Save” option on the website, you are giving Holos Health authorization to enroll you in the automatic shipping program. Holos Health will ship your products directly to you. You are also authorizing Holos Health to charge your credit card for the products you have ordered on a monthly basis. You may cancel at any time without obligation and without penalty by emailing support@holoshealth.com or canceling the order via the Help section in your online account. All Subscribe and Save cancellations must be performed or delivered to Holos Health within 3 business days of the next shipment to guarantee the cancellation of that shipment.